Complaints

Last updated: 2026-09-24

If something we have published concerns you, whether it is a question of fairness, tone, or treatment, we want to hear it. Complaints are read by the publication and taken seriously.

How to complain

Use the general enquiries form on our contact page. Tell us which article your complaint concerns, the passage or point at issue, and what you believe is wrong. Architects, owners, stewards, scholars and readers receive the same careful attention.

What happens next

We read everything. If the complaint identifies a factual error, it is handled under our corrections policy: the article is corrected promptly, and a dated correction note is added at the foot of the article describing what changed. If we conclude the coverage was fair as published, we say so and explain why.

Copyright complaints

Complaints about copyrighted material follow a separate route. See our DMCA policy, linked in the footer of every page, for the notice and takedown procedure and the counter-notice.